What to Check First
- 1. Empty the Cat Dome Ensure the cat dome is completely empty. Remove your cat and any other objects.
- 2. Calibrate the Scale Press and hold the Power, Fan Speed, and Heating buttons at the same time for 3 seconds.
- 3. Check the Calibration in the App Open the LG ThinQ app and confirm that the weight is reset to 0 kg (0 lb).
- 4. Measure Your Cat’s Weight When your cat rests on the cat dome, weight measurement starts automatically. You can view the result in the LG ThinQ app.
- Interference: The cat dome is touching a wall or nearby furniture.
- Other objects: Toys or other items are on the cat dome together with your cat.
- Incorrect calibration: Calibration was performed while a heavy object was on the cat dome.
- Movement: Your cat is moving continuously during measurement.
- If your cat’s weight is inaccurate on the LG AeroCat Tower, calibrate the scale before your cat gets on the cat dome. Press and hold the Power, Fan Speed, and Heating buttons at the same time for 3 seconds to reset the scale to zero. Once complete, you can check your cat’s accurate weight in the LG ThinQ app.
- Make sure the product is powered on, then follow the steps below:.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.
Frequently Asked Questions
What should I check first for [LG AeroCat Tower] What to Do When Your Cat’s Weight Is Measured Incorrectly?
1. Empty the Cat Dome Ensure the cat dome is completely empty. Remove your cat and any other objects.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.