What to Check First
- Software Version History.
- From the Home screen, tap Apps > Settings > General tab > About phone.
- View the current software under Software version .
- Android Lollipop, software version LS996ZVC - Release date December, 2017 Sprint ID v 4.2.20.
- Android Lollipop, software version LS996ZVB - Release date June, 2016 General maintenance.
- Android Lollipop, software version LS996ZV9 - Release date November, 2015 Spring Global Roaming.
- Android Lollipop, software version LS996ZV8 - Release date August, 2015 Security updates (including Stagefright).
- Android Lollipop, software version LS996ZV7 - Release date July, 2015 General maintenance.
- Android Lollipop, software version LS996ZV6 - Release date June, 2015 Android 5.1.1 Lollipop Software Update.
- Factory Reset Protection.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.
Frequently Asked Questions
What should I check first for LG G FLEX 2 - LS996 SOFTWARE UPDATE?
Software Version History.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.