What to Check First
- You need to check if the volume is muted and if the sound output device is set to an external TV or monitor.
- Windows volume is muted. The monitor has no built-in speaker. Windows sound settings are not configured correctly. There is a problem with the audio or graphics driver. ※ If there is no sound from the monitor, first check if it has a built-in speaker.
- On the keyboard, press the hotkeys, [Fn] + [F11] ~ [F12] to adjust the sound volume.
- On the right side of the task bar, check if the [Speaker] icon is muted, and adjust the volume to check if there is sound output.
- Select the [Select a sound output] icon.
- Select a TV or monitor that can support [Sound Output] and check if the sound output works properly.
- Locate the [Speaker] icon on the right side of the task bar. Right click it with your mouse and select [Sound Settings].
- Click [Choose where to play sound] and select [Speakers].
- Under [General > Audio], check whether the sound device is set to [Allow] or [Don’t allow]. ※ If it reads [Allow], then no sound will be heard. In the [Output Settings] menu, click [Test] to check if there is sound.
- Locate the [Speaker] icon on the right side of the task bar. Right-click the icon, select [Troubleshoot sound problems] and click [Next]. ※ Click [Troubleshoot sound problems] to automatically resolve the problem in Windows.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Frequently Asked Questions
What should I check first for [LG Laptop] How to adjust the volume or set the speaker in Windows?
You need to check if the volume is muted and if the sound output device is set to an external TV or monitor.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.
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