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[LG Laptop] Number Keys Are Not Working on the Keyboard: Causes

If the number keypad on the right side of your LG laptop is not responding, the most common causes are Num Lock being turned off or Mouse keys being enabled in Windows accessibility settings. Press the [NumLk] key or disable Mouse keys in Windows to resolve the issue.

[LG Laptop] Number Keys Are Not Working on the Keyboard LG USA help image
TroubleshootingMonitors

What to Check First

  1. Num Lock is turned off: The number keypad is disabled because the Num Lock feature is set to Off.
  2. Mouse Keys is turned on: The number keypad is being used to control the mouse pointer because Mouse Keys is enabled in Windows accessibility settings.
  3. 1.Press the [NumLk] key located above the number keypad.
  4. 2.Check if a "Num Lock On" message appears on the screen or the keyboard LED turns on.
  5. 3.Open Notepad or any input field and test if you can type numbers normally.
  6. 1.Type Mouse keys in the Windows taskbar search box and open the setting.
  7. 2.Set the Mouse keys switch to [Off].
  8. 1.Click the [Search] icon (magnifying glass) on the taskbar.
  9. 2.Search for [On Screen Keyboard] and open the app. * Note: If keyboard input is completely unavailable, you can also turn it on by going to [Settings] → [Accessibility] → [Keyboard] and enabling [On Screen Keyboard] using the mouse.
  10. 3.Use your mouse to type on the On-Screen Keyboard.

Why This Can Happen

Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.

Safety and Model-Specific Guidance

Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.

Frequently Asked Questions

What should I check first for [LG Laptop] Number Keys Are Not Working on the Keyboard?

Num Lock is turned off: The number keypad is disabled because the Num Lock feature is set to Off.

When should I stop troubleshooting and contact LG?

Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.

Does this guidance apply to every LG model?

Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.

Related LG Products

These model pages are linked because the stored category or exact model matches this Help Library topic.

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Read the Official LG Guide