HHome Appliance Help
Home › Appliance Help › LG Refrigerator – Troubleshooting Ice Maker Dispenses Crushed Ice When Set to Cubed

LG Refrigerator – Troubleshooting Ice Maker Dispenses Crushed Ice

When the unit dispenses crushed ice when set to cube, follow the checklist below for possible resolutions.

LG Refrigerator – Troubleshooting Ice Maker Dispenses Crushed Ice When Set to Cubed LG USA help image
LG Refrigerator – Troubleshooting Ice Maker Dispenses Crushed Ice When Set to Cubed LG USA help image 2
LG Refrigerator – Troubleshooting Ice Maker Dispenses Crushed Ice When Set to Cubed LG USA help image 3
LG Refrigerator – Troubleshooting Ice Maker Dispenses Crushed Ice When Set to Cubed LG USA help image 4
1 / 4
TroubleshootingRefrigerators

What to Check First

  1. Check the Ice Type Button If the function was used to dispense crushed ice, then changed to dispense ice cubes, any remaining crushed ice may be dispensed. Confirm the correct dispenser type is selected. Note Control panel layout and button location will vary depending on model type and year.
  2. Check the Ice Bin for Clumps Ice clumping together and/or breaking into pieces when the dispenser engages can occur if ice usage is low. This is a normal operation . Break up the ice cubes by shaking the bin to loosen the cubes or use an ice pick. Once the cubes are loosened, reinsert the ice bucket properly and try dispensing ice again.
  3. Check the Icemaker Compartment Door is Closing Properly If the unit is not able to properly maintain the temperature, ice melting will cause the cubes to break apart easily. This will also allow the cubes to clump as the temperature rises and drops (melts and refreezes).
  4. Check the Ice Chute Frequent use of crushed ice can lead to ice fragments being left behind and clumping together in the dispenser chute. Take a damp cloth and clean out all ice fragments, reinstall the ice bucket again and try dispensing ice.
  5. When the unit dispenses crushed ice when set to cube, follow the checklist below for possible resolutions.
  6. If you see any error code on the display screen, please visit our LG Refrigerator – Error Code List article for further assistance.
  7. If the function was used to dispense crushed ice, then changed to dispense ice cubes, any remaining crushed ice may be dispensed. Confirm the correct dispenser type is selected.
  8. Control panel layout and button location will vary depending on model type and year.
  9. Ice clumping together and/or breaking into pieces when the dispenser engages can occur if ice usage is low. This is a normal operation . Break up the ice cubes by shaking the bin to loosen the cubes or use an ice pick. Once the cubes are loosened, reinsert the ice bucket properly and try dispensing ice again.
  10. If the unit is not able to properly maintain the temperature, ice melting will cause the cubes to break apart easily. This will also allow the cubes to clump as the temperature rises and drops (melts and refreezes).

Why This Can Happen

Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.

Safety and Model-Specific Guidance

Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.

Frequently Asked Questions

What should I check first for LG Refrigerator – Troubleshooting Ice Maker Dispenses Crushed Ice When Set to Cubed?

Check the Ice Type Button If the function was used to dispense crushed ice, then changed to dispense ice cubes, any remaining crushed ice may be dispensed. Confirm the correct dispenser type is selected. Note Control panel layout and button location will vary depending on model type and year.

When should I stop troubleshooting and contact LG?

Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.

Does this guidance apply to every LG model?

Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.

Related LG Products

These model pages are linked because the stored category or exact model matches this Help Library topic.

Buying Guides for This Product Type

Features & valueRefrigerator Features Worth Paying For — Value GuideReplacement planningRefrigerator Replacement, Compatibility & Upgrade ChecklistEfficiency & running costRefrigerator Efficiency, Energy & Running-Cost GuideHousehold use caseRefrigerator Family & High-Use Household Guide

Related Help Articles

TroubleshootingLG Refrigerator – How to Change the Temperature SettingTroubleshootingLG Refrigerator – Why Does the Ice or Water Taste Bad?TroubleshootingLG Refrigerator – Why is My Refrigerator Not Making Ice?

Read the Official LG Guide