What to Check First
- Please note that the Spotify service will no longer be available on the models below as the partner company has ended support for the legacy Spotify SDK.
- Even if the user manual or LG.COM service descriptions indicate that this feature is supported, the termination of the feature will still apply after the end date stated above.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.
Frequently Asked Questions
What should I check first for LG Soundbar & Speaker - Spotify End Of Life?
Please note that the Spotify service will no longer be available on the models below as the partner company has ended support for the legacy Spotify SDK.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.