What to Check First
- Do you want to make the most of your TONE Free?
- For TONE Free models (HBS-TFN series), you can enjoy various features like checking the earbuds’ battery status, voice notifications, find my earbuds, etc. by installing the LG TONE Free app on your smartphone. If you have TONE Plus Free models (HBS-PFL series), which were released before TONE Free models, please install TONE & Talk App.
- ➔ Search for LG TONE Free in Google Play or App Store, depending on your smartphone model, and install it.
- You can also install the app by scanning the QR code in the user guide with your smartphone camera.
- This guide was created for all models, so the images or content may be different from your product.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.
Frequently Asked Questions
What should I check first for LG TONE Free - Choosing the RIght TONE Free App?
Do you want to make the most of your TONE Free?
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.