What to Check First
- Touch and hold the left or right earbud to enable or disable the feature. On the TONE Free app, you can turn on or off the Ambient Sound and the intensity can be adjusted in 3 levels.
- 1. Touch and hold the left or right earbud to enable or disable the feature.
- 2. Go to the TONE Free app and set the [Ambient Sound] mode.
- 1. Launch the TONE Free App.
- 2. Tap the screen to activate the [Ambient Sound].
- 3. Adjust the intensity level.
- This guide was created for all models, so the images or content may be different from your product.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.
Frequently Asked Questions
What should I check first for LG TONE Free - Understanding the Ambient Sound Setting?
Touch and hold the left or right earbud to enable or disable the feature. On the TONE Free app, you can turn on or off the Ambient Sound and the intensity can be adjusted in 3 levels.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.