What to Check First
- To pair your TONE Free on the TONE Free app for the first time, your TONE Free should be registered in [Find my earbuds]. If your TONE Free is registered in [Find my earbuds], but it displays a different location, it may be because the app is closed. If the app is running in the background, the latest detected location is displayed.
- You can find your lost earbuds using the [Find my earbuds] feature on the TONE Free app. When you activate [Find my earbuds] while your TONE Free is connected to Bluetooth, the earbuds will make a [beeping] sound. ※ Use this feature when you’re not wearing your earbuds, as the beeping sound may be loud.
- ➔ The TONE Free is connected to Bluetooth.
- 1. Launch and connect the TONE Free app.
- 2. Select [Find my earbuds].
- 3. Select the [Sound Play] icon on the left or right earbud.
- 4. Check if your earbuds make a [beeping] sound.
- ➔ The TONE Free is not connected to Bluetooth.
- 1. Launch and the TONE Free app.
- 3. Check the last location of your earbuds.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Frequently Asked Questions
What should I check first for LG TONE Free - How Do I Find My Lost Earbuds??
To pair your TONE Free on the TONE Free app for the first time, your TONE Free should be registered in [Find my earbuds]. If your TONE Free is registered in [Find my earbuds], but it displays a different location, it may be because the app is closed. If the app is running in the background, the latest detected location is displayed.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.