What to Check First
- Run rinse and spin cycle without load. Empty the drum completely.
- Select the RINSE AND SPIN cycle.
- Request Repair. If the uE or UE or Ub error displays again, the unit is not working properly; it requires a repair service. Please visit our Request a Repair page.
- Leveling, load distribution, and selected washing cycle. The unit does NOT require a repair service. Three important factors triggers the uE/UE/Ub error. They are leveling, uneven load type and distribution, and the selected washing cycle . Check each of these factors starting from leveling. Leveling Load Type & Distribution Selected Washing Cycle.
- Press POWER, select RINSE & SPIN, and press START/PAUSE.
- When it starts running, check to see if it rocks or vibrates during the spin cycle.
- If it does, repeat the procedure starting from STEP B - Raise or Lower the Legs.
- Certain load types may not distribute the weight of the load evenly, resulting in an unbalanced load and the uE/UE/Ub code. SMALL LOADS : Because of the drum size, small loads will not distribute evenly around the drum causing an unbalance during the spin. Add items to help balance the weight of the load or reduce the spin speed to help prevent the unbalance.
- SINGLE, BULKY ITEMS : Items such as pillows and rugs will cause an unbalanced load due to the weight being concentrated in one area of the drum. In this case, add a few items to balance the load.
- LARGE ITEMS : If this happens when washing bed sheets, blankets, or other large items, they may be tangled up causing the unbalanced load. In this case, manually redistribute the load to even out the weight distribution. It may also be necessary to reduce the spin speed.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Frequently Asked Questions
What should I check first for LG Washer - What is a Top Load Washing Machine UE/Ub Error Code??
Run rinse and spin cycle without load. Empty the drum completely.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.
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