What to Check First
- Check for kinked drain hose. Check behind the washer to ensure that the drain hose is not kinked or clogged. If any of the clogs have been removed, or the kinks in the drain hose have been straightened; run a spin cycle to confirm that the OE has been resolved.
- Test the drain pump. If the drain hose is not kinked, run a spin only cycle to test the drain pump. Press the POWER button to turn the washer ON.
- Press the SPIN SPEED key until HIGH is selected.
- Press the START/PAUSE button to start the SPIN ONLY cycle.
- Listen to hear a humming sound which indicates that the drain pump motor has started working.
- Do you hear a humming sound? During the test above, a humming sound, and possibly the sound of water draining will be heard for the first 15 seconds. Yes No.
- Request Repair. If you cannot hear the humming sound, the drain pump is not working properly. The unit requires a repair service. Request a repair with our 24/7 Chat Support .
- An OE error code indicates the washing machine is unable to drain the water used during the wash cycle. An OE error code can be caused by a kinked drain hose or a clogged drain pump filter.
- Check behind the washer to ensure that the drain hose is not kinked or clogged. If any of the clogs have been removed, or the kinks in the drain hose have been straightened; run a spin cycle to confirm that the OE has been resolved.
- If the drain hose is not kinked, run a spin only cycle to test the drain pump.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Frequently Asked Questions
What should I check first for LG Washer - What is a Front Load Washing Machine OE Error Code??
Check for kinked drain hose. Check behind the washer to ensure that the drain hose is not kinked or clogged. If any of the clogs have been removed, or the kinks in the drain hose have been straightened; run a spin cycle to confirm that the OE has been resolved.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.
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