What to Check First
- If the Wi-Fi icon in the Notifications area of the Taskbar (bottom-right), has a red x , click it to make sure Wi-Fi is turned on.
- If the Wi-Fi square is not highlighted, click it to toggle Wi-Fi on.
- Click the name of your network from the list of available networks.
- If you would like to save this network, so that the PC will automatically connect to it when available, check off the Connect Automatically box (it should be checked by default).
- Click the Connect button.
- If your network has a password, enter it here. Alternatively, you can press the WPS button on your router if it has one.
- If you wish to share this network with your contacts using Windows Wi-Fi Sense, check off the box.
- If you choose to share a network, it will be shared with All of your contacts. There is currently no way to choose individual people.
- Contacts will be able to join a shared network, but they will not have the network password.
- You must be signed in to Windows with the Microsoft ID that matches the Outlook or Skype account containing your shared contacts.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.
Frequently Asked Questions
What should I check first for Connecting to a Wi-Fi Network (Quick Setup) - PC?
If the Wi-Fi icon in the Notifications area of the Taskbar (bottom-right), has a red x , click it to make sure Wi-Fi is turned on.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.