What to Check First
- Click the Carret icon in the Notifications are of the Taskbar (bottom-right).
- Right-click the USB icon.
- Click Eject USB Drive , then remove the USB drive.
- Open the Start Menu by clicking the Start icon from the Taskbar.
- From here, click the Settings icon (bottom-left).
- Choose Backup from the left margin.
- Click the Add a drive icon, under the Back up using File History heading.
- Choose the drive you wish to use for backing up your files from the pop up list.
- How often to back up files and how long to keep them. The default values are to back up your files Every hour , and to keep them Forever .
- Add a folder to be included in the backup. The default folders encompass most of the PC, but if you have any folders in strange places, you may need to add them here. Included folders are listed below.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.
Frequently Asked Questions
What should I check first for Creating Backups and Recovery Media - PC?
Click the Carret icon in the Notifications are of the Taskbar (bottom-right).
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.