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How do I factory reset my LG TV if it keeps freezing or showing

If you experience remote control issues or app errors on your LG TV, the [Reset to Initial Settings (Factory Reset)] feature can help resolve the problem. Please note that performing a full reset will remove all installed apps and personal settings.

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TroubleshootingTVs

What to Check First

  1. If the TV lock feature is enabled, you will need to enter your password to reset the TV. (You can find the default password in the owner's manual on the LG website. If you forget your password after changing it, please contact LG Customer Support for assistance.).
  2. Do not unplug the power cord or turn off the TV during the reset.
  3. If you experience remote control issues or app errors on your LG TV, the [Reset to Initial Settings (Factory Reset)] feature can help resolve the problem. Please note that performing a full reset will remove all installed apps and personal settings.
  4. The pointer does not appear on the screen, or the TV does not respond when buttons are pressed.
  5. The TV screen freezes unexpectedly, or menu navigation becomes noticeably slow due to a system error.
  6. Apps such as Netflix or YouTube do not open properly or close unexpectedly during use.
  7. On your TV remote, press the [Settings] (gear icon) or [Mute] button three times in a row.
  8. 2021 or newer TVs [webOS 6.0 or later]: Press the [Settings] button on the remote, [All Settings], [General], [System], [Reset to Initial Settings].
  9. 2020 TVs [webOS 5.0]: Press the [Settings] button on the remote, [All Settings], [Support], [Reset to Initial Settings].
  10. 2019 or older TVs [webOS 4.5 or earlier]: Press the [Settings] button on the remote, [All Settings], [General], [Reset to Initial Settings].

Why This Can Happen

Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.

Safety and Model-Specific Guidance

Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.

Frequently Asked Questions

What should I check first for How do I factory reset my LG TV if it keeps freezing or showing errors??

If the TV lock feature is enabled, you will need to enter your password to reset the TV. (You can find the default password in the owner's manual on the LG website. If you forget your password after changing it, please contact LG Customer Support for assistance.).

When should I stop troubleshooting and contact LG?

Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.

Does this guidance apply to every LG model?

Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.

Related LG Products

These model pages are linked because the stored category or exact model matches this Help Library topic.

Buying Guides for This Product Type

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Read the Official LG Guide