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How to Change the Wake-Up Word on Your LG TV — LG Help Guide

You can set the wake-up word for hands-free voice control to either “Hi LG” or “Hi TV.” Press Settings on your remote. Then, select All Settings, General, AI Service, and Voice Recognition Settings. Select the wake-up word you want to use.

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What to Check First

  1. You can set the wake-up word for hands-free voice control to either “Hi LG” or “Hi TV.” Press Settings on your remote. Then, select All Settings, General, AI Service, and Voice Recognition Settings. Select the wake-up word you want to use.
  2. Hands-free voice control is available only on supported TV models with a built-in microphone. If your TV does not support hands-free voice control, press and hold the Voice Recognition button on your remote while speaking a command. Menu names may differ depending on your country, language, TV model, and webOS version.
  3. Turn on your TV. Press the Settings (gear icon) button on your remote, and then select All Settings.
  4. Select General, AI Service, and Voice Recognition Settings.
  5. Select Set Wake-Up Word for Hands-Free Voice Control. Then, select either “Hi LG” or “Hi TV.”.
  6. Face the TV and say the wake-up word you selected, such as “Hi LG.” After the TV responds, say a command such as “Turn up the volume” to make sure the voice recognition works properly.
  7. This guide is based on standard models. The settings menu may vary by model.

Why This Can Happen

Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.

Safety and Model-Specific Guidance

Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.

Frequently Asked Questions

What should I check first for How to Change the Wake-Up Word on Your LG TV?

You can set the wake-up word for hands-free voice control to either “Hi LG” or “Hi TV.” Press Settings on your remote. Then, select All Settings, General, AI Service, and Voice Recognition Settings. Select the wake-up word you want to use.

When should I stop troubleshooting and contact LG?

Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.

Does this guidance apply to every LG model?

Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.

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Read the Official LG Guide