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How to fix a zoomed-in picture or cut-off text on your LG TV

If the picture on your LG TV appears too large or subtitles are cut off, the aspect ratio may have been changed or zoomed in. To fix this, press the [Settings] button on your remote. Go to [All Settings], [Picture], [Aspect Ratio], and select [16:9] or [Original]. Note that while using apps such as Netflix or YouTube, the aspect ratio cannot be changed….

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TroubleshootingTVs

What to Check First

  1. The picture looks zoomed in.
  2. The aspect ratio is incorrect.
  3. Streaming apps lock the picture size.
  4. For 2021 and later models (webOS 6.0 or higher): [Settings] button on the remote, [All Settings] on the TV screen, [Picture], [Aspect Ratio], [User Selection], [16:9] or [Original].
  5. For 2020 and earlier models (webOS 5.0): [Settings] button on the remote, [All Settings] on the TV screen, [Picture], [Aspect Ratio Settings], [Aspect Ratio], [16:9] or [Original].
  6. If the issue only occurs when watching through a set-top box, the output resolution may be set too low, or the aspect ratio may not match your TV.
  7. In this case, subtitles may be cut off even if you change the TV's aspect ratio.
  8. Use your set-top box remote to change the resolution or aspect ratio.
  9. Setup steps vary by manufacturer, so please contact your set-top box manufacturer or service provider for help.
  10. If text is cut off when your laptop is connected to your TV via HDMI, change the PC resolution to the setting recommended for your TV.

Why This Can Happen

Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.

Safety and Model-Specific Guidance

Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.

Frequently Asked Questions

What should I check first for How to fix a zoomed-in picture or cut-off text on your LG TV?

The picture looks zoomed in.

When should I stop troubleshooting and contact LG?

Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.

Does this guidance apply to every LG model?

Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.

Related LG Products

These model pages are linked because the stored category or exact model matches this Help Library topic.

Buying Guides for This Product Type

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Read the Official LG Guide