What to Check First
- Only use the steam-exclusive mop pads provided at the time of purchase. * Only use the dedicated steam mop pad included in the package.
- Press the PUSH button (ⓛ) to remove the water tank, open the cap (②), and fill the tank with water using the measuring cup (③).
- 2. Wet both sides of the mop pads, wring them out thoroughly, and attach them to the center of each mop plate.
- Only use the steam-exclusive mop pads provided at the time of purchase. When using Steam Mode, make sure to wet them with water before use.
- → When operating in Steam Mode, the LED on the battery pack lights up in red.
- 1. Insert the battery pack (②) into the Steam Mop Nozzle (③), and insert a fully charged auxiliary battery (①) into the battery pack. ※ Push the battery pack and battery in completely until you hear a click.
- 2. Insert the Steam Mop Nozzle into the extension pipe and connect it to the main body. Press the power button (④) on the main body to turn on Steam Mode and start preheating.
- ※ During preheating, the front LED of the nozzle blinks. Preheating takes about 40 seconds.
- → When operating in Normal Mop Mode, the LED on the battery pack is turned off.
- 1. If you turn on the vacuum without installing the battery pack or battery, it will operate in Standard Mop Mode. 2. If you press the steam button on the battery pack while using Steam Mode, it switches to Normal Mop Mode. 3. If the battery in the battery pack is discharged while using Steam Mode, it switches to Normal Mop Mode.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.
Frequently Asked Questions
What should I check first for [LG CordZero A9, A9S] How do I use the Steam Mop Nozzle??
Only use the steam-exclusive mop pads provided at the time of purchase. * Only use the dedicated steam mop pad included in the package.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.
Buying Guides for This Product Type
Household use caseVacuum Accessory Family & High-Use Household GuidePerformance & capacityVacuum Accessory Performance, Capacity & Everyday-Use GuideEfficiency & running costVacuum Accessory Efficiency, Energy & Running-Cost GuideFeatures & valueVacuum Accessory Features Worth Paying For — Value Guide