What to Check First
- Use the mop nozzle on hard, non-absorbent floors only, such as hardwood, tile, or marble. Do not use it for purposes other than floor cleaning, such as polishing a car.
- → Align the center of each mop pad with the center of each attachment plate, and press them down with the striped sides facing up .
- Attaching the mop pads upside down or improperly may reduce cleaning performance. Two types of mop pads are provided. Use the regular mop pads for everyday cleaning, and the heavy-duty mop pads for stubborn stains.
- This guide was created for all models, so the images or content may be different from your product.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.
Frequently Asked Questions
What should I check first for [LG CordZero A9, A9S] How Do I Use the Wet Mop Nozzle??
Use the mop nozzle on hard, non-absorbent floors only, such as hardwood, tile, or marble. Do not use it for purposes other than floor cleaning, such as polishing a car.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.
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