What to Check First
- I see a message saying “Unsupported file.”.
- Maximum resolution: 1920 x 1080 @30p.
- Try playing the file with a player on your PC and make sure the file is not corrupted. Check the supported resolution, video/audio codec, and frame size.
- ※ Depending on the Projector model, the supported specifications may differ. ※ Please consult the user manual for the playback requirements. Codec updates are not supported.
- Move left or right to check the content.
- This guide was created for all models, so the images or content may be different from your product.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.
Frequently Asked Questions
What should I check first for LG Projector - Troubleshooting USB Video Playback Issues?
I see a message saying “Unsupported file.”.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.