What to Check First
- Place the projector on a sturdy, level surface, together with the PC or audio/ video source.
- Place the projector an appropriate distance away from the screen. The distance between the projector and the screen determines the actual size of the image.
- Position the projector so that the lens is at a right angle to the screen. If the projector is not at a right angle, the projected image will look distorted. To correct the distortion, use the Keystone function.
- Connect the power cord of the projector and the connected device to the wall outlet.
- If the projected image looks distorted or bent, check to see if the screen is installed properly.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.
Frequently Asked Questions
What should I check first for Projection Distance per Screen Size - Projector?
Place the projector on a sturdy, level surface, together with the PC or audio/ video source.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.