What to Check First
- You may come across an on-screen pop-up message notification stipulating the content you wish to view is either unsupported or invalid.
- LG ProBeam & CinéBeam 4K UHD Laser models.
- Maximum supported resolution: 3840 x 2160 @60p (H.264 / HEVC).
- LG CinéBeam Full HD models.
- Maximum supported resolution: 1920 x 1080 @60p (H.264 / HEVC).
- LG CinéBeam LED 720p projector models.
- Maximum supported resolution: 1920 x 1080 @30p.
- ※ IMPORTANT : not all below listed file formats are supported on LED 720p projector models.
- Try playing the file using favorite media player on your computer and make sure the file is not corrupted. Inspect the supported resolution, video/audio codecs, and frame size.
- ※ Depending on the display or projector model, the supported specifications may differ. ※ Please consult the user manual for any playback requirements. Codec updates are not supported by home entertainment display devices.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.
Frequently Asked Questions
What should I check first for Supported / Unsupported video file formats [projector]?
You may come across an on-screen pop-up message notification stipulating the content you wish to view is either unsupported or invalid.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.
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