What to Check First
- Is there burnt food on the glass cooktop? Do you wish to remove a foreign object from the glass cooktop?
- When the electric range operates, the temperature of the glass cooktop increases so that food that boils over may be burnt and stuck to the cooktop. At this time, if such foreign objects are not removed and are left for a long period of time, the surface of the glass cooktop may be damaged or the touch buttons may not work properly.
- ➔ Any hardened foreign object can be removed by scraping it out using a scraper.
- Use only an electric range cleaner or a detergent certified by the German company Schott and a glass cleaning sponge. Using a general kitchen detergent or a scrubber or a sponge with a rough surface may damage the surface of the glass cooktop.
- If sticky food such as sugar or starch syrup is spilled and not removed immediately, the pot may stick to the glass cooktop and may not be easily removed. In such cases, operate the electric range for approximately 1 to 2 minutes to melt any sugar or starch syrup stuck to the bottom of the pot and separate the pot gently from the cooktop. Removing the pot forcibly may break or scratch the glass cooktop.
- This guide was created for all models, so the images or content may be different from your product.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Frequently Asked Questions
What should I check first for LG Range - How to Clean My Glass Cooktop?
Is there burnt food on the glass cooktop? Do you wish to remove a foreign object from the glass cooktop?
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.
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These model pages are linked because the stored category or exact model matches this Help Library topic.
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