What to Check First
- You can easily connect your TONE Free to your smartphone via Bluetooth and enjoy various features on the LG TONE Free app. Turn on Bluetooth on your smartphone and connect it to your TONE Free. Update it to the latest software on the LG TONE Free app.
- ➔ Turn on Bluetooth on your smartphone and press the pairing button on the LG TONE Free to connect.
- 1. Open the LG TONE Free charging case and place the earbuds in the cradle. Press and hold the pairing button on the side of the charging case for 3 to 5 seconds until the indicator light blinks blue.
- 2. If a pop-up window appears at the top of your smartphone screen, tap it to connect. If it does not appear, select your LG TONE Free model in the Bluetooth menu on your smartphone.
- ➔ Search for LG TONE Free in Google Play or Apple Store, depending on your smartphone model, and install it.
- You can also install the app by scanning the QR code on the user guide with your smartphone camera.
- ➔ Update the software by launching the LG TONE Free app on your smartphone connected to your TONE Free.
- 1. Open the charging case and place the earbuds in the cradle. Launch the LG TONE Free app to check for any available updates.
- 2. After checking for updates, tap [Update]. If it doesn’t show available updates automatically, scroll up the smartphone screen and select [Software Update].
- 3. If your TONE Free has the latest software installed, you will see the message "You are currently using the latest software". If you need to update, click [Download and Install] on the screen.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Frequently Asked Questions
What should I check first for LG TONE Free - First Time Setup?
You can easily connect your TONE Free to your smartphone via Bluetooth and enjoy various features on the LG TONE Free app. Turn on Bluetooth on your smartphone and connect it to your TONE Free. Update it to the latest software on the LG TONE Free app.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.