What to Check First
- Earbuds may not charge properly.
- Bluetooth is not disconnected.
- Earbuds may make a high-frequency sound.
- The indicator light may not work properly.
- If foreign substances such as sweat, water, cosmetics, etc. are stuck in the earbuds or charging case, Bluetooth may be still connected even if you place the earbuds into the charging case and close it.
- I placed my earbuds into the charging case and closed the case, but they are still connected to my Bluetooth device.
- Gently wipe the area where the earbuds are placed in the charging case with a tissue or dry cloth and put the earbuds back in the case.
- This guide was created for all models, so the images or content may be different from your product.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.
Frequently Asked Questions
What should I check first for [LG TONE Free] I placed my earbuds into the charging case and closed the case, but they are still connected to my Bluetooth device?
Earbuds may not charge properly.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.