What to Check First
- While wearing one earbud, when I remove the other earbud from the charging case, the music stops for one or two seconds.
- Check if the wireless earbuds are properly put into your ears. [Once your wear your earbuds, the detection sensor makes a ding dong sound]. You may experience this symptom because the TONE Free tries to synchronize the left and right earbuds after stopping music for 1-2 seconds for a stable connection.
- ※ TONE Free LAB mode may not be available depending on the TONE Free model and version.
- This guide was created for all models, so the images or content may be different from your product.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.
Frequently Asked Questions
What should I check first for [LG TONE Free] While wearing one earbud, when I try to wear the other earbud, the music stops for one or two seconds.?
While wearing one earbud, when I remove the other earbud from the charging case, the music stops for one or two seconds.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.
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