What to Check First
- This function allows LG TONE Free to connect with multiple devices.
- A Bluetooth connection can be established with two devices simultaneously, and up to five wireless earphones can be registered on the TONE Free app.
- You can enable the function in the TONE Free app. With this function, adding and connecting devices becomes more convenient.
- Enable Multi-Point & Multi-Pairing in the TONE Free app.
- Add an additional device using the function. Nearby devices will be scanned for Bluetooth connection.
- On the device you want to connect to, add TONE Free to the Bluetooth list. Select the device you want to connect to from the list of registered devices in the TONE Free app.
- Put the secondary device on silent so that no notification or touch sounds are sent.
- Alternatively, end Multi-Point connection on the device from which you do not need to receive notifications through your wireless earphones.
- System notification that occurs when a charging cable is connected may occur regardless of phone settings.
- ※ Note that select models do not support this function.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.
Frequently Asked Questions
What should I check first for LG TONE Free - Media Playback Interrupted While Using Multi-Point?
This function allows LG TONE Free to connect with multiple devices.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.