What to Check First
- Battery Level is Low If the earbuds have low battery, they may disconnect from your device periodically. Check the battery level and fully charge the earbuds before connecting them to your devices.
- Interference from Other Devices Other Bluetooth devices nearby, other phones, wireless speakers etc., can interfere with the connection between your earbuds and device. If possible, deactivate Bluetooth on other devices in the area to reduce interference.
- Factory Reset the Earbuds If the steps above do not resolve the issue, performing a factory reset can help correct any bugs 1 Place the left and right earbuds in the charging case. 2 Open the charging case. 3 Press the left or right earbud for 10 to 13 seconds until the indicator light blinks. 4 It will start resetting. 5 After reset, it automatically switches to pairing mode. 6 With the charging case open, reconnect your mobile phone or other devices.
- If your earbuds keep disconnecting from the connected device, it can be caused by low battery, being too far from the connected device, or a bad connection between the two devices.
- Bad connections can occasionally occur causing static, poor sound quality, or frequent disconnecting. This is normally resolved by refreshing the connection between the two devices.
- Steps may vary depending on the device.
- 1 Turn on the [Bluetooth] function.
- 2 Under paired devices, press the [Settings Icon] next to the name of the LG Tone.
- 4 Place the LG Tone in pairing mode and reconnect it to your device.
- If the earbuds have low battery, they may disconnect from your device periodically. Check the battery level and fully charge the earbuds before connecting them to your devices.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Frequently Asked Questions
What should I check first for LG TONE Free - Why Do My Earbuds Keep Disconnecting??
Battery Level is Low If the earbuds have low battery, they may disconnect from your device periodically. Check the battery level and fully charge the earbuds before connecting them to your devices.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.