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LG Washer - Why is There No Water in My Front Load Washing Machine?

Is water not entering the tub when running the washing machine and it shows [IE] (Water Inlet Error) on the display? Is the water going in, but the amount of water is too little?

LG Washer - Why is There No Water in My Front Load Washing Machine? LG USA help image
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TroubleshootingWashers

What to Check First

  1. There is a water supply outage or the faucet is turned off.
  2. The water supply hose is pressed or kinked.
  3. The water supply hose is frozen due to cold weather.
  4. Is water not entering the tub when running the washing machine and it shows [IE] (Water Inlet Error) on the display? Is the water going in, but the amount of water is too little?
  5. If there is not sufficient water in the tub after 8 minutes, [IE] will appear on the display of the washing machine. In this case, check the faucet and water supply hose connected to the washing machine. If there is no water supply in the winter, water pipes or supply hoses may be frozen. If the problem persists even after following the instructions below, the water supply solenoid may have failed, so please consult an LG Electronics Service Center.
  6. ➔ Open the faucet connected to the water supply hose of the washing machine by turning it counterclockwise.
  7. First, please make sure the faucet connected to the washing machine is able to turn on properly.
  8. ➔ Smooth bends and kinks from the water supply hose to allow water to flow freely.
  9. Washing and spinning movements can cause the washing machine to move a little. As a result, sometimes the water supply hose may get pressed or kinked. Smooth bends and kinks so that water flows freely through the water supply hose. If it is severely bent, you can try closing the faucet, and removing the water supply hose from the washing machine, unfolding it and shaping it more smoothly.
  10. ➔ Warm the faucet and water supply hose before use.

Why This Can Happen

Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.

Safety and Model-Specific Guidance

Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.

Frequently Asked Questions

What should I check first for LG Washer - Why is There No Water in My Front Load Washing Machine??

There is a water supply outage or the faucet is turned off.

When should I stop troubleshooting and contact LG?

Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.

Does this guidance apply to every LG model?

Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.

Related LG Products

These model pages are linked because the stored category or exact model matches this Help Library topic.

LG SIGNATURE-WM9901HBA Washers product image
Washers

LG SIGNATURE-WM9901HBA — Washers Model

Discover the LG SIGNATURE Front Load Washer that features 5.8 cu. ft. Mega Capacity and Built-In Intelligence. Shop WM9901HBA from LG USA.

SIGNATURE-WM9901HBA1 images

Buying Guides for This Product Type

Efficiency & running costWasher Efficiency, Energy & Running-Cost GuideHousehold use caseWasher Family & High-Use Household GuideFeatures & valueWasher Features Worth Paying For — Value GuideFit & installationWasher Fit, Installation & Delivery Planning

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Read the Official LG Guide