What to Check First
- Cook time & Power Level When the proper cooking time and power levels are not used, the Neochef can result in undercooking or overcooking of your food. Power Level Use P-Hi (100%) Boiling water.
- Browning ground beef.
- Cooking poultry pieces, fish and vegetables.
- Cooking tender cuts of meats.
- Reheating rice, pasta and vegetables.
- Reheating prepared foods quickly.
- Reheating sandwiches.
- Cooking egg, milk and cheese dishes.
- Cooking puddings and custard.
- Cooking ham, whole poultry and lamb.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Frequently Asked Questions
What should I check first for NeoChef - Overcooking or Undercooking?
Cook time & Power Level When the proper cooking time and power levels are not used, the Neochef can result in undercooking or overcooking of your food. Power Level Use P-Hi (100%) Boiling water.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.