What to Check First
- To improve the fit of your earbuds, you can replace the default ear gels with one of the included ear gels to create a customized pair of earbuds.
- When the earbuds are worn correctly, you'll hear an in-ear detection sound.
- Detach the ear gels from the earbuds.
- Hold an ear gel between two fingers and pull gently to remove it.
- Be careful not to pull too hard, as it may damage the ear gel and the multi-function foam.
- From the provided ear gels, select the right pair for your ears and assemble them with the earbuds. Place the ear gel on the speaker mesh part of the earbuds. Press gently around the edges to secure it in place.
- This guide was created for all models, so the images or content may be different from your product.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Stop troubleshooting if you notice burning, electrical damage, unsafe heat, gas odor, refrigerant concerns, or water near electrical components. Follow the official LG USA instructions for your exact model.
Frequently Asked Questions
What should I check first for LG TONE Free - Earbuds Not Fit Properly?
To improve the fit of your earbuds, you can replace the default ear gels with one of the included ear gels to create a customized pair of earbuds.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.