What to Check First
- What Bluetooth audio codecs are supported by the TONE Free series? All of the TONE Free series support SBC and AAC when listening to music and the TONE-UT90Q model additionally supports aptX Adaptive. Note TONE-UT90Q does not support aptX.
- I want to turn off ANC with a long press For TONE Free models released after 2022, you can set more options for touch settings. → Select the setting of your choice in the touchpad settings on the TONE Free app.
- What is Adaptive ANC? The noise-canceling performance may vary significantly depending on how earbuds fit into your ears. Adaptive ANC (Active Noise Canceling) is a function that helps enhance the performance of your earbuds even if they are not properly fit into your ears. After wearing the earbuds, it detects the wearing condition within a few seconds and improves your earbuds' performance.
- I want to know why the Dolby Head Tracking feature reduces the usage time of my TONE Free If you enable the Dolby Head Tracking feature, a sensor that tracks the direction of your head is turned on. And the earbuds adjust the direction of the sound as your head moves. The usage time is shorter because your TONE Free performs additional feature.
- What is Snapdragon Sound? Snapdragon Sound, which is applied to TONE-UT90Q, is a term referring to Qualcomm's high-quality Bluetooth solution and it supports aptX Adaptive. When a device that supports aptX Adaptive is connected, it provides 24-bit 96kHz Bluetooth audio and the same quality is applied when your TONE Free uses the Plug & Wireless mode. Snapdragon Sound or aptX Adaptive supported devices can be found on the Qualcomm website.
- To connect the second device, the earbuds must be placed in the case.
- I put the earbuds in the charging case and closed the case, but it is still updating For TONE Free models released in 2022, it keeps updating even if you put the earbuds in the case and close the case. It will be disconnected once the update is completed. For product stability, it is recommended to leave the case open according to the guide to stay connected during the update.
- Don't turn up the volume to avoid loud noises around you.
- Turn the volume down if you can't hear people nearby.
- What type of Dolby Atmos sound does TONE Free support? At a Glance Dolby Atmos, which is applied to TONE-UT90Q, is a function that provides a spatial sound experience by processing the stereo sound source transmitted via Bluetooth. Wait! Here are more tips Head Tracking: A technology that provides an immersive sound by identifying a user's head movements.
Why This Can Happen
Symptoms can have more than one cause, and the correct steps depend on the exact model, installation and operating conditions. Use the checks above to narrow the issue before service.
Safety and Model-Specific Guidance
Frequently Asked Questions
What should I check first for LG TONE Free - Frequently Asked Questions?
What Bluetooth audio codecs are supported by the TONE Free series? All of the TONE Free series support SBC and AAC when listening to music and the TONE-UT90Q model additionally supports aptX Adaptive. Note TONE-UT90Q does not support aptX.
When should I stop troubleshooting and contact LG?
Stop if the product shows signs of electrical damage, burning, leaking near electrical components, or if the recommended checks do not resolve the issue. Use LG USA support for model-specific service guidance.
Does this guidance apply to every LG model?
Not always. Controls, error codes and service steps can differ by model. Confirm the exact model number and follow the linked LG USA article for model-specific instructions.